Employment

B&Q (Kingfisher LTD)

Front-End Team Leader | B&Q, Cannock/Tamworth

August 2016 – August 2024

In this multifaceted role, I lead a team of 8-12 front-end staff, ensuring exceptional customer service through guidance and training, while also resolving customer complaints via in-store and digital channels. I provided managerial support in performance evaluations and operational tasks, and I held keyholder responsibilities to maintain store security and manage emergencies.

As a Fire Safety Champion, I conducted fire safety training and maintained a First Aid certification. My role also encompassed financial duties such as cash handling and compliance audits, inventory management to ensure product availability, and technical expertise in operating specialized equipment such as Timber Saws and MEWPs (Mobile Elevated Work Platforms).

During my time at B&Q, I developed several applications for store use, including POS (Point of Sale) designs that adhered to company standards. These designs covered various formats, such as peg labels, SEL (Shelf Edge Labels), SML (Small Labels), and A4/A5 sheets. Examples of these can be seen below.

I also developed a staff training tracking application that assessed training levels based on departmental requirements. This tool enabled us to identify which staff members were fully trained and ready for deployment, as well as those who required additional training.

I built the applications using Excel and VBA coding, incorporating password protection to ensure data security. The system allowed staff members, including training officers, to track and record training sessions—documenting when and by whom the training was completed, as well as the frequency. It also securely stored some personal information and was designed to be utilized across all departments within the hardware store.

Please note that I have withdrawn all support technical for these applications. The programme is secured and has been designed to self terminate access from a furture date.
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Cash Converters (Wolverhampton, HomeDeel Ltd)

Director / Franchisee

Feb 1997 – Sept 2014

Over a 17-year tenure at Cash Converters Wolverhampton, I progressed through various roles, culminating in the position of Director/Franchisee. Throughout my time, I developed a deep understanding of customer service, financial management, and team leadership while driving the business to meet its goals.

Career Progression

I began my career as a Negotiator (Buyer) at Cash Converters UK Ltd. in early 1997, where I assisted customers with financial services, managed cash drawers, and became a certified Portable Appliance Tester (PAT). By late 1997, I was promoted to Senior Negotiator, where I took on additional responsibilities, including handling customer repairs and complaints, managing bank deposits, re-ordering supplies, and reporting business issues directly to Directors.

In 2000, I advanced to the role of Buys Manager, where my duties expanded to include acting as a keyholder and emergency contact, managing repair agents, authorizing company funds, and completing IT Technician training. I also maintained First Aid certification and liaised with local authorities on legal matters. From 2002 to 2005, I combined my role as Buys Manager with responsibilities as a Personal Assistant to the Director, managing the Director’s diary, screening communications, and handling administrative tasks.

My role evolved further when I became General Manager in 2005, overseeing Health & Safety and Fire Safety compliance, coordinating staff assignments, and handling administrative tasks such as reviewing job applications. Finally, in 2010, I became a Director and Franchisee, taking on full leadership responsibilities, including liaising with solicitors and accountants, conducting recruitment interviews, managing disciplinary actions, and representing the business at franchise meetings and conferences. I remained in this role until September 2014.

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Boots The Chemist

Porter | Wolverhampton (Mander Centre)

August 1994 – Feb 1997

As a Porter at Boots The Chemist, I held keyholder responsibilities and played a vital role in maintaining the efficiency of the store's logistics and customer service operations. Although this was my first full-time job, I had gained prior experience working on Saturdays and during school holidays at General Accident Property Services in Birmingham. My employment there followed a successful work experience placement, where I assisted with the branch's administrative services.

In my role as a keyholder, I was entrusted with the critical responsibility of opening and closing the store, ensuring all security protocols were meticulously followed during off-hours. I efficiently managed stock operations, overseeing the receipt, storage, and retrieval of inventory, as well as handling both morning and afternoon deliveries. Additionally, I took charge of warehouse operations, organizing and maintaining the space to ensure optimal storage conditions and accurate processing of returns. My role also extended to customer service, where I assisted with operating the till and provided essential support to customers during busy periods.

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Absence periods

Missing Employment History

Sept 2013 - Aug 2016 | August 2024 - to present

During periods of absence from my primary employment, I took on carer roles and part-time work to stay productive. I worked with the Landscape Group on behalf of Staffordshire Council, serving as a gatekeeper for the local community cemetery at Strawberry Lane in Great Wyrley. From 2014 to 2016, I cared for my late father-in-law, who suffered from Alzheimer’s disease. Since 2016, I have been the primary caregiver for my wife, who is managing several chronic ailments.

Provided comprehensive daily care for a family member, including bathing, dressing, grooming, and mobility assistance.

Managed medication schedules, coordinated medical appointments, and communicated with healthcare providers.

Prepared nutritious meals, assisted with feeding, and ensured dietary needs were met.

Offered emotional support and companionship, prioritizing the mental and emotional well-being of the individual.

Took charge of household management, including cleaning, laundry, and shopping, to maintain a comfortable living environment.

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